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Ensure Competency


Jim Crear suggests you always remember the most prized asset of any organization is its staff. It is an ongoing challenge to ensure that your staff has the competency (skills) required for the tasks at hand. Sometimes you must do a balancing act with resources to have the best skills matched to the project requirements' needs. Make sure that the staff is not distracted and stays focused on the project goals.


Remain cognizant of the five key elements to ensuring staff competency: The project manager must have a good and clear understanding of the project, the skills needed, the resources available to allocate, the timing of each stepping-stone, and the relationships between the requirements and the organization's goals of the project.


1. Build a team with all of the skill sets that match the project requirements. This may create a need to choose resources from outside of the organization. The resources may include testers as well as technical resources.

2. Conduct continuous training efforts of project personnel, emphasizing the new skills needed. As the team members' skills are honed, the better they will perform and the better your chances of having a successful project.

3. Technical skills alone do not always create a cohesively successful team. Soft skills are needed as well. These soft skills, such as "works well with others" and "communicates effectively," are equally as important as technical skills when identifying resources.

4. You may need to mentor some of your technical resources. This can be very rewarding later as the project continues. Mentoring is a positive reinforcement to team members. Reward team members as their skills improve.

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Subject Matter

Skilled Resources

About the Contributor:

Attributed Author

Jim Crear

Jim is the chief information officer and architect for The Standish Group International. He is an experienced executive with over 40 years of experience in the field of Information Technology. He has had a diverse career leading IT organizations in academia, biomedical, manufacturing, and software companies.
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