Strategic Driving Seat
Hans Dijckmans suggests that enterprises start putting more digital thought leaders in the company’s strategic driving seat. The current market direction towards a digital economy comes with a whole new way of business (process) engineering. Digital transformation is all about adopting cutting-edge technologies and how to govern and manage them by means of a lean operating model using agile (delivery) methodologies. Classical board room members often lack the knowledge and skills to obtain the organisational and operational big picture on how to streamline the consecutive processes up until the delivery of the targeted customer experience and services. That’s where these digital thought leaders come into play to fill this overview gap. They can make the board room understand that serious digital foundation investments are required in order to realise the targeted enterprise benefits. A digital knowledgeable CIO and/or COO, with the help of a mature supporting CIO/COO office consisting of architects, business & technical experts, should be a big step forward in driving the company’s strategy towards a success.