Hans Mulder suggest you look at gaining education on DEMOto improve your IT projects. If a single law can be applied to IT-projects, it is Murphy’s Law. For this reason it is absolutely inadequate, when (re)designing business processes, to take into consideration only the process steps or communication actions which are successful, in other words, which directly contribute to the desired advance of the business process.Common methods for the redesign and restructuring of business processes are based on process descriptions in the form of flow diagrams. Because a deeper transaction structure is lacking, it is easy to make errors whose consequences cannot be fully estimated. Accordingly, these methods ought to be regarded as being unprofessional. More attention should be devoted to the DEMO method in professional education than is currently the case. Business transformation and IT projects will improve via teaching and the comprehension of human communication.
John S added: I used the DEMO-methodology a lot in the past successfully (when DEMO was still the abbreviation of: Dynamic, Essential Modeling of Organizations) for both Business Information Systems and for modeling the Project Process as well. It is a really powerful methodology which also can be used in Business Agility modeling, which I experimented with in a Hacketon with McKinsey lately. My knowledge is based on courses followed at Work Management Europe in the Netherlands and my experience is based on ActionWorks (Metro) modeling tool.